Customer Service Representative
hace 2 semanas
We are seeking a highly motivated Customer Service Representative - Logistics Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the smooth execution of logistics operations.
About the Role:
This is a unique opportunity to work with a company recognized for its excellence in the supply chain industry. You will be responsible for reviewing and processing trucker payables, generating delivery orders, dispatching trucks, and providing exceptional customer service. Your attention to detail and organizational skills will ensure timely information is provided to customers, while your ability to troubleshoot internal systems will help resolve any issues that may arise.
Responsibilities:
- Review and confirm accuracy of trucker payables using company systems.
- Generate delivery orders for internal and external trucking moves (FCL & LTL) for bookings and equipment requirements.
- Dispatch trucks to ensure moves are done on time and efficiently.
- Respond timely to booking requests from Documentation Coordinators and customers.
- Provide great customer service for internal and external customers.
- Provide quotes to customers (internal and external) timely and accurately.
- Troubleshoot internal systems to ensure timely information is provided to customers.
Requirements:
- Demonstrate a passion for delivering excellent customer service.
- Show attention to detail and organizational skills.
- Have effective time management and problem-solving abilities.
Preferred Qualifications:
- Pursuing or have a degree in International Business, Business Administration, Industrial Engineering, Foreign Languages, Foreign Trade, or Logistics related.
- Minimum 2 years of experience in customer service or logistics industry.
- Advanced English language skills.
Benefits:
- A competitive salary of $2500,000 COP increasing to $2700,000 COP after 6 months and $3000,000 COP after another 6 months.
- Monday to Friday schedule from 7:00 a.m. to 4:00 p.m., following the American Calendar.
- One Saturday on-call per month (Only half day - remotely).
- Indefinite term contract + Benefits.
- Medellín, Colombia location, with the position being on-site at WeWork Santa Fé (El Poblado).
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