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hace 2 meses
About Traffic Tech Inc.
Traffic Tech Inc. is a leading logistics company that provides innovative and efficient solutions for moving freight by land, sea, and air. With operations throughout the United States, Canada, Mexico, Europe, and China, we offer progressive and strategic initiatives for our clients.
Job Summary
We are seeking an experienced Office Operations Support Team Lead to join our Operations department in Bogota, Colombia. As a key member of our team, you will provide critical assistance in setting up, training, and leading our back-office support staff. Your primary responsibilities will include managing various aspects of our Express Rail Service program, supporting our Canadian International freight division, and maintaining data quality control standards.
Key Responsibilities
- Manage the Express Rail Service program, including accepting new requests, answering client queries, communicating with carriers, performing quality control checks, and billing and costing files.
- Support the Canadian International freight division with documentation filing, triage, and distribution (Manifests, Invoices, Pre-alerts, arrival notices, Inspection notices).
- Maintain data quality control standards, relating to our Cargowise consoles and shipments.
- Create and maintain our autocosting database, including updating Cargowise transport zone sets, carrier contract rates, and ERS rates.
- Work with our BPO team in India to assist with the tracking and tracing of ocean imports.
- Send out manifests and splits to warehouses.
- Provide costing support and coordinate remittance payments with our AP team.
- Monitor KPIs related to these processes.
- Assist with processing diversions.
Requirements
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Understanding of international freight documentation process is an asset.
- Effective interpersonal skills, including proven abilities to listen, adapt, comprehend, and effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint, Cargo Wise).
- Experience with Cargowise, Emanifest is considered an asset.
- Fluent in English.
This is a full-time position from Monday to Friday.
