Office Operations Support Team Lead

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Traffic Tech Inc. A tiempo completo
Job Title: Office Operations Support Team Lead

About the Role:

Traffic Tech Inc. is seeking a highly organized and detail-oriented Office Operations Support Team Lead to join our Bogota office in Colombia. As a key member of our Operations department, you will provide critical support in setting up, training, and leading our back-office support staff, driving our future BPO strategic initiatives.

Key Responsibilities:

  1. Manage various aspects of our Express Rail Service program, including accepting new requests, responding to client queries, communicating with carriers, performing quality control checks, and handling billing and costing files.
  2. Support our Canadian International freight division with documentation filing, triage, and distribution (Manifests, Invoices, Pre-alerts, arrival notices, Inspection notices).
  3. Assist in maintaining data quality control standards, relating to our Cargowise consoles and shipments.
  4. Create and maintain our autocosting database, including updating Cargowise transport zone sets, carrier contract rates, and ERS rates.
  5. Collaborate with our BPO team in India to assist with the tracking and tracing of ocean imports.
  6. Send out manifests and splits to warehouses.
  7. Provide costing support and coordinate remittance payments with our AP team.
  8. Monitor KPIs related to these processes.
  9. Help process diversions.

Requirements:

  1. 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience.
  2. Understanding of international freight documentation process is an asset.
  3. Effective interpersonal skills, including proven abilities to listen, adapt, comprehend, and effectively communicate clearly and concisely to obtain positive results.
  4. Pro-active, strong organizational skills.
  5. Good computer skills (Excel, Word, PowerPoint, Cargo Wise).
  6. Experience with Cargowise, Emanifest is considered an asset.
  7. Fluent in English.

This is a full-time position from Monday to Friday.

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