Technical Support Specialist
hace 1 semana
**About Scotiabank**
Scotiabank is a global bank committed to helping our customers achieve their financial goals. We offer a wide range of personal, commercial, corporate and investment banking services.
**Estimated Salary:** $60,000 - $80,000 per year
**Job Description:** As a Technical Support Specialist in our Employee IT Services team, you will play a critical role in ensuring the smooth operation of our end-user computing systems. You will be responsible for providing technical support to employees and escalating complex issues to senior technical staff.
**Key Responsibilities:**
- Provide second-level triage and support for employees and employee computing systems
- Resolve or escalate incidents reported by phone or email
- Facilitate request fulfillment processes
- Conduct testing of new software releases to ensure successful implementation with no impact to the existing environments when required
**Required Skills and Qualifications:
** To succeed in this role, you will need:
- A relevant degree or proven IT experience
- 1-2 years of technical support and customer service experience
- Broad exposure to all aspects of end-user computing
- Functional competence in the use of standard office productivity tools (e.g., Microsoft Tools)
**Benefits:**
- We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development
- Our inclusive and positive work environment fosters collaboration and innovation
- As a member of our team, you will have access to ongoing training and education to help you advance your career
**Location:** Bogotá, Colombia
**Working Conditions:** This is a full-time position requiring non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support
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