Global Technical Support Specialist

hace 5 días

Bogotá, Bogotá D.E., Colombia GP Strategies A tiempo completo

GP Strategies Corporation is a leading provider of talent transformation solutions.

We help organizations achieve meaningful change through award-winning learning and development solutions.

With over 6,000 clients globally, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people.

GPS is about our people - an extensive global network of learning experts.

The role of the Global Technical Support Specialist is to provide technical support to the network of authorized service providers.

Main activities include:

  • Responding to diagnostic requests from the service network received through our online system.
  • Maintaining response times within brand parameters.
  • Escalating difficult-to-solve cases that pose a risk to users or have legal implications.
  • Actively participating in technical meetings.
  • Managing diagnostic equipment at our training centers.

Key skills required for this role include:

  • Ability to work in an organized and methodical manner.
  • Self-management.
  • Up-to-date technical knowledge.
  • Responsibility.
  • Ability to interact with diverse client types.
  • Professional communication skills.
  • Ability to work under pressure.
  • Proactivity.

In addition to these key skills, proficiency in English and Portuguese (oral and written) is also essential.

We value diversity at GPS and strive to create an inclusive work environment where everyone can thrive.

As an Equal Opportunity Employer, we welcome applicants from all backgrounds.

We're committed to providing equal opportunities for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

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