Quality Assurance and Training Lead
hace 3 semanas
Grow-Talent.com is collaborating with a leading B2B solution provider to hire a Quality Assurance and Training Lead for their Bogota, Colombia office.
Job Type: Full-time
Salary: $**60,000 - $80,000 per year**
About the RoleThis role involves leading the QC and Training departments, ensuring activities meet regulatory standards, and aligning team activities with key performance indicators (KPIs).
- Lead QC and Training departments, assigning tasks and guiding review processes for continuous improvement.
- Evaluate program effectiveness, identify areas for improvement, and ensure compliance with regulatory standards.
- Develop and implement quality processes, analyze trends, and drive service improvements.
- Manage performance, feedback, and budget for QC and Training staff, ensuring compliance with standards.
The ideal candidate will have a Bachelor's degree in Business Administration, Quality Management, Educational Training, or a related field, advanced proficiency in English, relevant certifications, and extensive experience in quality monitoring, training, and leadership roles.
This position offers a competitive salary with bonus opportunities based on performance, paid training, private health insurance, and opportunities to advance within a global tech company.
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