Quality Assurance Director

hace 5 días

Bogotá, Bogotá D.E., Colombia CP360 A tiempo completo
Oversee Quality Assurance Processes

We are seeking a skilled Quality Assurance Director to lead our quality assurance team in ensuring the highest level of service quality.

About the Role:

The Quality Assurance Director will be responsible for designing, implementing, and maintaining comprehensive quality management systems that meet or exceed client expectations.

Main Responsibilities:

  • Develop and implement quality management systems that align with industry standards and client specifications.
  • SUPERVISE AND COORDINATE all client audits to ensure adherence to quality standards.
  • LEAD, MENTOR, AND SUPPORT a team of Quality Auditors and QA Coordinators to foster a culture of excellence and continuous improvement.
  • Analyze quality data to identify trends and generate insightful reports to facilitate informed decision-making.
  • Evaluate quality assurance processes to identify gaps and areas for improvement and develop strategies to enhance efficiency and service quality.
  • Promote a culture of continuous quality improvement among the Quality Assurance team through training, feedback, and professional development opportunities.

Requirements:

To be successful in this role, you will need:

  • A minimum of 5 years of experience in quality assurance roles, with at least 2 years in a supervisory or managerial position within the BPO industry.
  • A Bachelor's degree in Quality Management, Business Administration, Engineering, or a related field.
  • Certification in quality management systems (e.g., ISO 9001) or methodologies such as Six Sigma is preferred.
  • Proven leadership skills, with the ability to lead and develop teams.
  • Strong analytical skills, with the ability to interpret complex data sets and generate actionable insights.
  • Excellent communication skills, with the ability to convey complex information clearly to various stakeholders.
  • Meticulous attention to detail, ensuring all quality standards and compliance requirements are consistently met.
  • Exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects effectively.

Salary:

$120,000 - $150,000 per year, depending on experience.

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