Quality Assurance Director
hace 3 semanas
Cp360 is seeking a highly skilled Quality Assurance Director to lead our quality management efforts. This role offers a competitive salary of $95,000 per year, based on industry standards and market research in the BPO industry.
Job DescriptionThe Quality Assurance Director will oversee all aspects of quality assurance, including audit processes, team leadership, data analysis, and client compliance. This role requires a minimum of 5 years of experience in quality assurance roles, with at least 2 years in a supervisory or managerial position within the BPO industry.
Key Responsibilities- Quality Management System Development: Design, implement, and maintain comprehensive quality management systems to ensure consistent service delivery that meets or exceeds client expectations.
- Audit Oversight: Supervise and coordinate all client audits, ensuring adherence to quality standards and client specifications.
- Team Leadership: Lead, mentor, and support a team of Quality Auditors and the QA Coordinator, fostering a culture of excellence and continuous improvement.
- Data Analysis & Reporting: Analyze quality data to identify trends, generate insightful reports, and present findings to stakeholders, facilitating informed decision-making.
To be successful in this role, you will need:
- Leadership: Proven ability to lead and develop teams, fostering a collaborative and high-performance work environment.
- Analytical Skills: Strong proficiency in data analysis, with the ability to interpret complex data sets and generate actionable insights.
- Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly to various stakeholders.
- Attention to Detail: Meticulous attention to detail, ensuring all quality standards and compliance requirements are consistently met.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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