Quality Assurance Specialist
hace 22 horas
Job Summary
We are seeking an experienced Quality Control & Training Manager to lead our quality assurance efforts and drive continuous improvement across our operations. In this critical role, you will be responsible for developing quality assurance strategies, implementing training programs, and overseeing performance management.
About the Role
The successful candidate will have extensive experience in quality monitoring, training, and leadership roles, ideally in the iGaming or a similar industry. You will possess strong expertise in quality standards, training methodologies, and industry regulations. Additionally, you will be proficient in using data analysis and reporting tools and have exceptional leadership and team management skills.
Key Responsibilities
- Develop and implement quality processes, analyze performance trends, and drive improvements in service delivery.
- Oversee performance management, provide feedback, and manage budgets for QC and Training staff while ensuring adherence to quality standards.
- Approve reports, present updates on quality and training metrics, and handle complex or escalated cases.
- Collaborate in creating review plans and proactively recommend process enhancements.
Requirements
To be considered for this role, you must possess:
- Bachelor's degree in Business Administration, Quality Management, Educational Training, or a related field (Master's degree preferred).
- Proficiency in English at an advanced level (minimum B2) for both written and spoken communication.
- Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer).
Benefits
We offer a competitive salary with performance-based bonus opportunities, comprehensive paid training, private health insurance, and opportunities for career advancement within a global technology-driven organization.
Estimated Salary: $80,000 - $110,000 per year
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