Quality Assurance and Training Specialist
hace 2 días
About the Role
Salve Consulting is seeking a highly motivated Quality Control & Training Manager to lead our quality assurance and training initiatives. This critical role requires a strategic thinker who can drive continuous improvement across our operations.
Key Responsibilities
- Lead the development of quality assurance strategies, implement training programs, and drive continuous improvement initiatives.
- Ensure all activities comply with regulatory standards, assess program effectiveness, and identify opportunities for enhancement.
- Align departmental activities with key performance indicators (KPIs) to minimize defects through training and QC monitoring.
- Develop and implement quality processes, analyze performance trends, and drive improvements in service delivery.
- Oversee performance management, provide feedback, and manage budgets for QC and Training staff while ensuring adherence to quality standards.
- Approve reports, present updates on quality and training metrics, and handle complex or escalated cases.
Required Skills and Qualifications
Bachelor's degree in Business Administration, Quality Management, Educational Training, or a related field (Master's degree preferred). Proficiency in English at an advanced level (minimum B2) for both written and spoken communication. Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer).
Salary and Benefits
Competitive salary: $80,000 - $110,000 per annum, depending on experience. Comprehensive paid training to familiarize with the company's high standards and procedures. Private health insurance for complete medical coverage. Opportunities for career advancement within a global technology-driven organization.
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