IT Support Specialist

hace 6 días


Bogotá, Bogotá D.E., Colombia https:mipleo.com.cositemap A tiempo completo

At Salvatech, we are seeking a skilled and customer-focused IT Support professional to join our team. The ideal candidate will be responsible for providing first-level contact and troubleshooting to clients, managing technical issues, and ensuring timely resolution of support requests. This role requires excellent problem-solving abilities and a commitment to delivering outstanding customer service.

Key Responsibilities:
  • Provide first-level contact and solutions to clients' technical issues via phone, email, or chat.
  • Escalate unresolved queries to higher-level support when necessary.
  • Track, follow up, and redirect problems to the appropriate resources.
  • Maintain accurate customer data and prepare detailed activity reports.
  • Guide clients through troubleshooting processes and ensure issues are resolved efficiently.
  • Follow up with clients, provide feedback, and take ownership of issues until resolution.
  • Deliver exceptional customer service and exceed client expectations.
  • Ensure proper recording, documentation, and closure of all issues.
  • Recommend process improvements and contribute to enhancing support operations.
  • Continuously update and expand knowledge of support procedures, products, and services.
Requirements:
  • Proven experience as an IT Support or Help Desk Technician.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Familiarity with IT service management systems and ticketing tools.
  • Ability to prioritize and manage multiple tasks effectively.
  • Team-oriented and committed to continuous learning.

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