IT Support Specialist
hace 6 días
At Salvatech, we are seeking a skilled and customer-focused IT Support professional to join our team. The ideal candidate will be responsible for providing first-level contact and troubleshooting to clients, managing technical issues, and ensuring timely resolution of support requests. This role requires excellent problem-solving abilities and a commitment to delivering outstanding customer service.
Key Responsibilities:- Provide first-level contact and solutions to clients' technical issues via phone, email, or chat.
- Escalate unresolved queries to higher-level support when necessary.
- Track, follow up, and redirect problems to the appropriate resources.
- Maintain accurate customer data and prepare detailed activity reports.
- Guide clients through troubleshooting processes and ensure issues are resolved efficiently.
- Follow up with clients, provide feedback, and take ownership of issues until resolution.
- Deliver exceptional customer service and exceed client expectations.
- Ensure proper recording, documentation, and closure of all issues.
- Recommend process improvements and contribute to enhancing support operations.
- Continuously update and expand knowledge of support procedures, products, and services.
- Proven experience as an IT Support or Help Desk Technician.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Familiarity with IT service management systems and ticketing tools.
- Ability to prioritize and manage multiple tasks effectively.
- Team-oriented and committed to continuous learning.
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