Bilingual Customer Service Representative

hace 3 semanas


Barranquilla, Atlántico, Colombia TTEC A tiempo completo
About the Role

We are seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.

Key Responsibilities
  • Answer incoming customer communications in a timely and professional manner
  • Conduct research to provide accurate and helpful responses to customer inquiries
  • Work collaboratively with the team to resolve customer issues and improve overall customer experience
  • Develop and maintain product knowledge to effectively consult with customers
  • Meet or exceed customer satisfaction targets and quality metrics
Requirements
  • 6 months or more of customer service experience
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English and Spanish
What We Offer
  • A competitive base wage of 2,500,000 COL
  • A sign-on bonus of 2,500,000 COL
  • Performance bonus opportunities
  • A comprehensive benefits package
  • Opportunities for career growth and professional development
About TTEC

TTEC is a global leader in customer experience and customer relationship management. We are committed to delivering exceptional customer experiences and driving business results for our clients. Our team is passionate about making a difference in the lives of our customers and colleagues.



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