Sporting Goods Customer Service Representative
hace 2 semanas
We are seeking a skilled Sporting Goods Chat Representative to join our team at OfficePartners360. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the Sport Sector.
Key Responsibilities:- Provide top-notch customer service to all clients, including greeting them warmly and responding to inquiries in a timely manner.
- Assist clients with product selection, placing orders, and answering questions about products, policies, and services.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Process payments accurately and efficiently, ensuring that all transactions are completed correctly.
- Follow company procedures for handling credit cards, returns, and exchanges.
- Resolve customer complaints quickly and effectively.
- Provide feedback on customer service trends and suggest improvements.
- Track customer interactions using the company's CRM system.
- Stay up-to-date on new products and services offered by the company.
- High School Diploma
- Excellent verbal and written communication skills
- Ability and drive to meet company goals
- Strong computer and internet proficiency
- Prior BPO experience is a must. Chat experience is highly preferable.
- Exceptional customer service, active listening, and verbal and written communication skills, professional chat handling skills.
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