Bilingual Customer Support Representative

hace 2 meses

Barranquilla, Atlántico, Colombia Sitel A tiempo completo

About Sitel

Sitel is a prominent player in the customer experience (CX) sector, with a workforce of 170,000 professionals worldwide. We pride ourselves on being the driving force behind exceptional experiences for over 750 leading brands in the digital space. Our cutting-edge CX solutions, advanced technology, and industry expertise are tailored to meet our clients' operational demands while ensuring a seamless customer journey during critical interactions.

Core Values

  • Creativity: Simplifying processes and leading transformative change.
  • Commitment: Striving for excellence and making a positive impact.
  • Connection: Fostering shared experiences and mutual growth.

Position Overview

We are seeking a bilingual representative fluent in Spanish and English to provide outstanding customer support and enhance customer satisfaction.

Essential Qualifications

  • Minimum age of 18 years
  • High School Diploma or equivalent
  • Previous experience in customer service or call center environments is advantageous
  • Colombian citizenship or valid work authorization
  • Availability for full-time work
  • Intermediate to advanced proficiency in English
  • Proficient computer skills

Key Skills

Communication Skills:

  • Exceptional written and verbal communication abilities in English
  • Effective and clear communication skills
  • Capability to comprehend disclosures and financial terminology
  • Positive and diplomatic communication style.

Customer Service Skills:

  • Outstanding customer service abilities (prior experience not mandatory).
  • Empathy towards customer needs.
  • Building trust with customers through active listening and understanding, while striving to exceed their expectations.

Problem-Solving Skills:

  • Analytical skills to address issues and provide suitable solutions for customer inquiries.
  • Logical approach to problem-solving with professionalism.
  • Quick and accurate resolution of customer issues.
  • Proactive and self-sufficient attitude.
  • Effective probing through open-ended questions.

Technical Skills:

  • Basic knowledge of personal computers.
  • Ability to handle multiple tasks simultaneously.
  • Proficient in accurate data entry.

Main Responsibilities

  • Respond to incoming customer service calls.
  • Deliver a high standard of professional and competent service.
  • Complete training and quality assurance requirements successfully.

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