Airport Customer Relations Specialist

hace 2 semanas


Medellín, Antioquia, Colombia United Airlines A tiempo completo
Job Overview

We have limited Full-Time positions available and several Part-Time positions available. Please complete one application and list which schedule would be your preference.

Join United Airlines at a pivotal moment in our journey towards becoming the premier airline in the aviation industry. Our mission – Connecting People, Uniting the World – extends beyond merely transporting individuals; it embodies our commitment to enhancing communities where we operate. With a diverse and inclusive workforce, we strive to provide opportunities and uplift the areas we serve. Our competitive benefits package is designed to ensure your well-being, happiness, and travel experiences. At United, we offer a unique work environment that truly values its employees. Are you prepared to explore the globe?

As a key player in our operations, you will be part of a dedicated team that ensures seamless airport functionality. From check-in to boarding, our Airport Operations team is essential in maintaining smooth operations at our airports daily.

Your Role:

As the first point of contact for our customers, you will foster an atmosphere of warmth and respect. Whether assisting travelers on business or leisure trips, your role is crucial in creating meaningful connections. You will engage with our diverse clientele in various settings, providing assistance with ticketing, baggage handling, and offering a friendly greeting as they embark on their journeys. Your goal is to deliver exceptional service, addressing travel concerns and ensuring memorable experiences.

Key Responsibilities:

  • Answering and directing incoming inquiries, welcoming and advising customers, managing baggage tagging and handling.
  • Processing tickets, determining fares, and ensuring passenger travel requirements are fulfilled.
  • Engaging with customers in a courteous and helpful manner to cultivate loyalty and satisfaction.
  • Proactively addressing customer needs while maintaining accountability in challenging situations.
  • Upholding safety standards by committing to the highest operational practices.

This position is offered under local employment terms. Sponsorship for work visas is not available.

Qualifications

Minimum Requirements:

  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Strong interpersonal skills with proficiency in English and Spanish.
  • Comfortable using computers, mobile devices, and modern technology.
  • Physical capability to stand and walk for extended periods, as well as lift and manage baggage.
  • Willingness to travel internationally for training.
  • Flexibility to work any assigned shift within a 24/7 operation, including nights, weekends, and holidays.
  • Legally authorized to work in Colombia without sponsorship.
  • Ability to meet attendance and appearance standards set by the company.
  • Capacity to obtain a US Visa.

Preferred Qualifications:

  • Previous experience in the airline, travel, or hospitality sectors.
  • Bachelor's degree.
  • Possession of a valid passport and visa.


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