Bilingual Customer Support Specialist
hace 2 semanas
At SupportNinja, we are dedicated to fostering growth and development. Established in 2015, our mission is to assist businesses in overcoming scalability challenges while connecting them with a diverse talent pool. We aim to redefine the Business Process Outsourcing landscape by nurturing exceptional talent, utilizing advanced technology, and challenging traditional methods.
As a Bilingual Customer Support Specialist, you will be part of a team that provides 24/7 outsourced support, lead generation, customer care, and community management for emerging tech companies. Our culture is built on core values that prioritize our employees, promote humility, encourage continuous improvement, and foster a supportive environment.
Position Overview- Salary: COP 3,400,000
- Work Schedule: 8AM-5PM Eastern Time
- Work Arrangement: Remote
- Contract Type: Full Time
- Equipment: Provided by the Company
- Deliver precise information regarding products and services to clients
- Address customer inquiries and concerns in a timely manner
- Follow up with clients to ensure satisfaction with issue resolution
- Document customer interactions accurately in the CRM system
- Adhere to company policies and procedures
- Achieve or exceed performance metrics for relevant KPIs
- Enhance knowledge of products, services, and processes through ongoing training
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude towards customers and colleagues
- Execute assigned tasks efficiently
- High school diploma or equivalent
- Minimum age of 18
- Strong verbal and written communication skills
- Proficient in computer usage and various software applications
- At least 2 years of experience in customer service within a voice/chat environment
- Fluency in English
- Experience in handling billing and invoicing inquiries (preferred)
- Familiarity with eClinicalWorks and Salesforce CRMs
- Experience using Microsoft Teams
- Knowledge of billing software such as Vericle
Benefits and Perks
- Competitive salary
- Paid time off and birthday leave
- Bonus and incentive programs
- Opportunities for personal and professional development
- Employee Referral Program
Join us in our journey to achieve exceptional growth and redefine the standards of customer support. Are you ready to take the next step?
Note: The responsibilities and qualifications outlined above are intended to provide a general overview of the role and may be subject to reasonable modifications as necessary.
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