Customer Support Specialist II

hace 2 semanas


Medellín, Antioquia, Colombia SupportNinja A tiempo completo

About SupportNinja:

At SupportNinja, we are passionate about fostering growth. Established in 2015, our mission is to assist businesses in scaling effectively while connecting them with a broader talent pool. We envision a new approach to outsourcing by cultivating exceptional talent, leveraging cutting-edge technology, and challenging conventional methods.

Role Overview:

As a Customer Service Representative II, you will play a crucial role in supporting rapidly growing tech companies by delivering exceptional outsourced support, lead generation, customer service, and community management.

Key Responsibilities:

  • Respond to complex customer inquiries via phone, email, or chat in a prompt and professional manner.
  • Provide comprehensive information regarding products and services to customers.
  • Resolve intricate customer issues efficiently and in a timely manner.
  • Follow up with customers to ensure their concerns have been addressed satisfactorily.
  • Enhance your knowledge of products, services, and processes through ongoing training and learning opportunities.
  • Collaborate with various departments to resolve customer issues effectively.
  • Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.
  • Adhere to company policies and procedures diligently.
  • Meet or exceed performance targets related to key performance indicators (KPIs).
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent is required.
  • Must be at least 18 years old.
  • A minimum of 1 year of customer service experience, preferably in a call center setting.
  • Strong verbal and written communication skills are essential.
  • Proficiency in using computers and various software applications is necessary.

Core Competencies:

  • Customer Service Orientation
  • Inquiry Research and Response
  • Investigative Mindset and Curiosity
  • Patience and Empathy
  • Team Collaboration
  • Results-Driven

Ninja Perks and Benefits:

  • Competitive compensation package
  • Paid time off and birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal development
  • Employee Referral Program

Experience boundless growth with SupportNinja. Discover a better way to grow.



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