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Customer Experience Specialist

hace 2 meses

Medellín, Antioquia, Colombia iQor A tiempo completo

Job Summary:

iQor is seeking a highly skilled and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers via phone. This is a high-volume call center environment where you will be expected to handle a large number of inbound and outbound calls and strive to create a positive experience for each caller.

Key Responsibilities:

  • Answer inbound calls and greet customers with a friendly and professional demeanor.
  • Place outbound calls to customers and communicate with them in a clear and concise manner.
  • Build strong relationships with clients, customers, and other call center team members based on trust and reliability.
  • Meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver exceptional customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients' products and services.

Requirements:

  • Experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
  • Ability to work independently and in a team environment.
  • Problem-solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.
  • Flexibility to work any shift, including nights and weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.