Customer Success Professional

hace 1 semana


Bogotá, Bogotá D.E., Colombia Bizagi A tiempo completo
About Bizagi

Bizagi is a global software company that's part of the rapidly expanding cloud automation market. We're passionate about our global team, diversity, culture, and customers.

Our mission is to be the best process automation company, enabling large organizations to change faster. We've developed an easy-to-use cloud platform for low-code process automation, helping organizations across industries to launch modern apps that digitize and automate business processes.

Job Description

We're looking for a Customer Success Executive to work with our clients, expanding and accelerating value from their investment in our platform. This means working closely with our GTM team in LATAM to identify, mature, and close ARR opportunities.

The ideal candidate will be a trusted advisor for the client, working closely with our Account Executives, Solution Consultants, and Professional Services teams. They'll hold the relationship with the client and be the human face of Bizagi, orchestrating the engagement between client and Bizagi.

Responsibilities
  • Client retention and account expansion through customer satisfaction and value
  • Identifying opportunities within the client organization to expand from an enterprise perspective
  • Establishing the appropriate engagement cadence with the client organization
  • Development of a roadmap with the client for ongoing delivery
  • Building and shaping the demand to deploy value chain within the client organizations
  • Managing and adhering to the CS journey stages
  • Advice on the automation factory / CoE within the client organization
  • Articulate an excellent understanding of each product and solution, and how our BPM Suite can be used to improve business performance
Requirements
  • From 7 to 10 years of Consulting Experience at a senior level - mandatory
  • Knows business processes through their background in Industry
  • Previous experience with large complex solution sales - Senior Presales lead
  • Sales experience within the BPM or Enterprise Software marketplace
  • Ability to grasp new concepts easily, and be able to present them in a simplified manner to clients and potential prospects
  • Understand IT and BPM concepts is a must
  • Advanced level of English is mandatory
Benefits

Competitive Salary Package, Comprehensive benefit package, Bonus and Incentive Compensation Programs, Stock Options



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