Bilingual Customer Service Representative

hace 1 mes


Envigado, Antioquia, Colombia iQor A tiempo completo
About the Role

iQor is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to clients in the United States.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to customers, ensuring a high level of customer satisfaction.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Meet or exceed performance metrics and quality standards.
What We Offer
  • A competitive salary of 2,525,000 COP, plus legal benefits and a 10% bonus for meeting performance metrics.
  • A flexible schedule, with the option to work from 5:00 am to 11:00 pm, Monday through Sunday.
  • 45 hours of work per week, with two rotating days off per week.
  • An indefinite-term contract, with biweekly payments.
  • Discounts at the Viva Envigado shopping center, as well as a referral plan, career plan, and Metlife life and emergency insurance.
About iQor

iQor is a leading managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain.



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