Medical Customer Service Representative

hace 5 meses


Envigado, Colombia Solvo Global SAS A tiempo completo

Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. **NO SOMOS UN CALL CENTER** En esta oportunidad, buscamos un/una: Customer Service Representative

**Ubicaciones**: Presencial en Bogotá, Medellín o Barranquilla

**Horario**: Lunes a Viernes de 9:00 am a 6:00 pm EST (Cliente) / 8:00 am a 5:00 pm COL

**Remuneración**: $2.800.000 mensuales (Base prestacional de $1.820.000 prestacional + $980.000 no prestacional) + Auxilio de transporte (162.000).

**Descripción del trabajo**

Buscamos una persona apasionada y empática para unirse a nuestro equipo como Representante de Servicio al Cliente. Serás el enlace crucial entre nuestros clientes y la atención médica que necesitan.

**Responsabilidades**
- Contestar llamadas entrantes con profesionalismo y empatía.
- Proporcionar actualizaciones precisas sobre el estado de los pedidos a los clientes.
- Identificar y evaluar las necesidades de los clientes para garantizar su satisfacción.
- Educar a los clientes sobre los procesos y cómo realizar solicitudes directas.
- Mantener registros detallados de todas las interacciones con los clientes.
- Procesar cuentas de clientes y mantener documentos organizados.
- Actualizar la información de contacto de los clientes de manera oportuna.

**Requisitos**
- **Al menos 1 año de experiência** en servicio al cliente.
- **Inglés de un B2+ / C1 — El inglés avanzado** es indispensable para esta posición.
- Excelentes habilidades de comunicación verbal y escrita.
- Capacidad para trabajar con atención a los detalles en un entorno dinámico.
- Habilidades sobresalientes en contacto telefónico y escucha activa.

**Beneficios**
- Contrato a término indefinido.
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar.
- Remuneración altamente competitiva.
- Muchas oportunidades de crecimiento.
- Oportunidades de practicar el idioma.
- No te pierdas esta gran oportunidad.

No dejes pasar esta oportunidad de unirte a nuestro equipo excepcional y ser parte de algo verdaderamente especial

Tipo de puesto: Tiempo completo

Sueldo: $280.000.000 al mes

Pregunta(s) de postulación:

- ¿Has trabajado previamente con Solvo?
- ¿Cuentas con disponibilidad inmediata para comenzar a trabajar?
- ¿Estás estudiando en estos momentos? En caso de que sí, especifica tus horarios y modalidad de estudio
- ¿Estás de acuerdo con trabajar presencialmente?

Para iniciar el test, es necesario que le des "Take Placement Test" — Diligencias tus datos y, en la opción de Complete Beginner, marcas NO (Por favor, guarda la captura de pantalla de tus resultados para cuando te contactemos).
- ¿Cuentas con experiência de más de 1 año como agente de servicio al cliente bilingüe?



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