Payment Operations Director
hace 1 mes
Jeeves, a pioneering financial operating system, empowers global businesses with efficient and cost-effective financial solutions. The company operates across 20+ countries, serving over 5,000 clients worldwide.
Job Description:- Location: This role offers full-time remote work or an option to be based out of CDMX as a hybrid position.
As a Payment Operations Specialist, you will play a critical role in the functionality of Jeeves' Business, ensuring the efficient functioning of payments and card-related processes.
Key Responsibilities:- Leverage expert project management skills to lead multiple stakeholders through complex projects.
- Plan, direct, organize, and control payment operations and vendor management.
- Develop procedures to ensure timely, accurate, and complete transaction processing.
- Identify, evaluate, and manage risk within areas of responsibility.
- Maintain compliance with card scheme regulations and policies.
- Resolve back-office operational problems and incidents.
- Recommend improvements to user experience, reduce processing expenses, and implement efficiencies.
- Support Product team during implementations and onboarding projects.
- Monitor acceptance rates and payments OKRs.
- Fluent English (advanced Spanish and Portuguese ideal)
- 4+ years designing and managing payment processes to meet regulatory requirements
- Experience in card issuer side, card process, standards, design, and quality
- Knowledge and relationships with third-party providers for contractual compliance
- Experience in card scheme implementations, processes, tools, and procedures
- Able to find information to troubleshoot
- Able to pivot quickly with changing environments
- Collaborative and team-oriented
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