Payment Operations Director

hace 1 mes


Colombia The MBA Fund A tiempo completo

Jeeves, a pioneering financial operating system, empowers global businesses with efficient and cost-effective financial solutions. The company operates across 20+ countries, serving over 5,000 clients worldwide.

Job Description:
  • Location: This role offers full-time remote work or an option to be based out of CDMX as a hybrid position.

As a Payment Operations Specialist, you will play a critical role in the functionality of Jeeves' Business, ensuring the efficient functioning of payments and card-related processes.

Key Responsibilities:
  1. Leverage expert project management skills to lead multiple stakeholders through complex projects.
  2. Plan, direct, organize, and control payment operations and vendor management.
  3. Develop procedures to ensure timely, accurate, and complete transaction processing.
  4. Identify, evaluate, and manage risk within areas of responsibility.
  5. Maintain compliance with card scheme regulations and policies.
  6. Resolve back-office operational problems and incidents.
  7. Recommend improvements to user experience, reduce processing expenses, and implement efficiencies.
  8. Support Product team during implementations and onboarding projects.
  9. Monitor acceptance rates and payments OKRs.
Requirements:
  • Fluent English (advanced Spanish and Portuguese ideal)
  • 4+ years designing and managing payment processes to meet regulatory requirements
  • Experience in card issuer side, card process, standards, design, and quality
  • Knowledge and relationships with third-party providers for contractual compliance
  • Experience in card scheme implementations, processes, tools, and procedures
  • Able to find information to troubleshoot
  • Able to pivot quickly with changing environments
  • Collaborative and team-oriented


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