Global Payment Support Specialist
hace 1 mes
At Aci Worldwide, Inc., we're shaping the future of payments. As a Global Payment Support Specialist in our Bogotá office, you'll be at the forefront of safeguarding and processing transactions for organizations worldwide. Our diverse and passionate team is dedicated to making possibilities happen in the payments industry.
Job Summary
We're seeking an exceptional individual to provide outstanding software application/system support to our customers. The successful candidate will work with complex software systems, reproduce reported issues, and apply diagnostic analysis to deliver problem solutions. Strong written and verbal skills, combined with confidence in customer-facing discussions and internal technical collaborations, are essential.
This role offers substantial professional growth opportunities in terms of skills and technical knowledge while working with a world-class organization in the growing area of payment processing. Key requirements include:
- Fluent English proficiency for global support communication
- Experience with LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems, including command and script execution for troubleshooting
- Proficiency in JAVA as an application support or developer level
- Databases: ORACLE and Postgres experience
- Online and remote-connecting software (MS Teams / Cisco Webex) expertise
- Able to function in a non-scripted helpdesk environment
Salary Estimate
We offer a competitive salary range of $65,000 - $90,000 per year, commensurate with experience, to support your career growth and success.
Benefits and Requirements
As a Global Payment Support Specialist, you'll have access to:
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work with a dynamic team, collaborating on cutting-edge payment solutions
- The ability to grow professionally through training and development programs
Please note that this position requires flexibility, strong time management skills, and excellent written and verbal communication abilities. You should also be comfortable speaking confidently in customer-facing discussions and internal technical teams.
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