Sales Academy Manager

hace 1 semana

Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

Job Purpose:

To drive the execution of retail learning programs that support operational excellence and help us meet or exceed our business objectives. Develop and implement a training strategy and plan for retail, franchise, and wholesale. Establish an end-to-end functional learning operating model that will help elevate our Retail Capabilities across the country.

Key Responsibilities:

  • Develop a holistic and consistent commercial training approach that provides channel-specific capabilities while identifying and maximizing cross-channel synergies.
  • Generate yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly.
  • Drive relationship between Brand and retail heads and local stakeholders to share and receive qualitative feedback on existing and new programs, discuss seasonal needs and ensure global guidance is clear.
  • Implement LAM Sales Academy operating model and market interaction and engagement model to ensure consistency in execution and focus in key areas/programs.
  • Develop KPIs and monitor implementation of tools/programs to assess quality of trainings across channels and measure the impact to the business.
  • Influence selection of local and regional vendors/agencies to ensure same level of service is provided across channels, brands and countries, identifying synergies.
  • Generate training models, plans and modules to support the knowledge increase of the trainers and retail store staff in Brands, Service models & products.
  • Create Business needs assessment in the countries and develop appropriate training plans for countries learning gaps to develop tools and training plans according to the country needs.

Key Relationships:

  • Retail Ops
  • Franchise Ops
  • HR
  • Omnichannel
  • CTCs

Knowledge, Skills and Abilities:

  • Experienced in job and fully qualified/trained.
  • Commercial understanding of retail business.
  • Effective communication.
  • Stakeholder management.
  • People management.
  • Combined broad theoretical and practical knowledge incl. company policies and practices.

Requisite Education and Experience:

  • 5 Years experience.

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