Customer Support Specialist for Fintech Payables
hace 2 días
About SD Solutions
SD Solutions is a global staffing partner working with innovative companies like Tipalti to find exceptional talent.
We're currently looking for a Customer Support Specialist to join our team and contribute to the success of Tipalti's fintech unicorn rocketship.
Job Description:
The Customer Support Specialist will work directly with customers in identifying and resolving basic customer issues and needs. Responsibilities include:
- Providing world-class service to customers and ensuring their success post-sales.
- Offering specialized support on technical and product issues, as well as managing customer escalations.
- Leading actions to resolve customer issues while collaborating with teams such as Customer Success, Product, and Engineering.
- Acting as a customer advocate by sharing product feedback with internal stakeholder teams to drive the product roadmap.
- Creating and contributing to knowledge articles in Tipalti's knowledge base.
Requirements:
To be successful in this role, you'll need:
- At least 2 years of experience providing hands-on technical support at a SaaS company.
- A relevant academic degree demonstrating quantitative and analytical orientation.
- Strong communication skills, including written, verbal, and listening abilities.
- Attention to detail and excellent organizational skills.
- A growth mindset and a willingness to continuously learn.
- Strong creative thinking and problem-solving skills.
- Experience with ticketing systems such as Zendesk or similar platforms.
- Familiarity with ERP systems like NetSuite or QuickBooks, with knowledge of accounting being an asset.
- Experience working with payment systems or in the fintech industry – a plus.
- Ability to read, debug, and understand HTML code, API calls, etc. – an advantage.
About the Role and Company
This position offers a competitive salary of approximately $65,000 per year, taking into account the location and industry standards. As a valued member of our team, you'll have access to benefits and opportunities for growth and development.
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