Customer Support Specialist
hace 5 días
About S-Workz
S-Workz is a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia.
What We Offer
We provide a competitive salary of $47 per hour for 47 hours per week. Additional benefits include free health insurance, gym membership, and paid training.
About the Role
We are seeking an experienced Customer Support Specialist to join our team. The ideal candidate will have at least 2-4 years of experience in customer support, strong communication skills, and the ability to handle complex customer interactions.
Key Responsibilities
- Manage incoming phone calls and address customer inquiries efficiently and professionally.
- Identify and assess customers' needs to achieve high levels of satisfaction and resolve issues.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
Requirements and Skills
- Proven customer support experience or experience as a Client Service Representative (2-4 years preferred)
- Strong phone contact handling skills and active listening abilities
- Customer-oriented with the ability to adapt and respond to various customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
About You
You will work on site in Medellin, Monday to Friday, with weekends off. You must be available to work 47 hours per week.
We Are Looking For
An individual who is proactive, solutions-oriented, and committed to providing exceptional service.
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