Service Desk Analyst
hace 1 mes
Company Overview:
Lean Tech is a rapidly expanding organization with a strong presence in software development and IT services. Our network spans multiple industries, including entertainment, finance, and logistics. We offer a dynamic work environment with opportunities for career growth and professional development.
Position Title: Technical Support Specialist
Location: Hybrid - Remote
Job Summary:
The Technical Support Specialist provides technical assistance to drivers and internal users. This role involves troubleshooting and resolving issues related to Edge Connect Tablets, CVDs, and other driver-related tasks. The successful candidate will have excellent communication skills and the ability to work well under pressure.
Key Responsibilities:
- Provide Tier 1 technical support for drivers and internal users.
- Troubleshoot and resolve issues related to Edge Connect Tablets, CVDs, and other driver-related tasks.
- Perform password resets for internal users and drivers.
- Accurately record and document tickets/requests using ServiceNow.
- Process and fulfill requests submitted through the self-service portal.
- Provide Tier 1 application support for core platforms.
Requirements & Qualifications:
To excel in this role, you should possess:
- 6+ months of experience in troubleshooting and providing technical support.
- 6+ months of experience in customer support roles.
- Availability to work Monday to Friday, 8 AM to 5 PM in any of the following time zones: EST, CST, or PST.
- Logistics background/experience is preferred.
- Ability to work well under pressure.
- Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem-solving.
- Ability to interpret general technical questions.
- Ability to follow instructions for resolving technical problems.
- Excellent interpersonal, time management, and organizational skills.
- Flexibility to accept change and handle multiple priorities.
Why Lean Tech:
- Join a powerful tech workforce and contribute to shaping the data landscape.
- Professional development opportunities with international customers.
- Collaborative work environment.
- Career path and mentorship programs that will lead to new levels.
Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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