Service Desk Analyst

hace 3 semanas


Colombia CreateMe A tiempo completo

Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer.

We're based in New York City with a global footprint that extends to London, Hong Kong, Tokyo, Seoul, Sydney and beyond. It includes customization services worldwide and a manufacturing R&D lab in San Francisco.

**About the Role**:
As the Service Desk Analyst at CreateMe you will be working with business stakeholders and product team to prioritize supporting the technology needs of the business, leading the IT service response and continuous improvement efforts across the organization. This is a full time (40 hours per week) temporary position and is expected to run through the end of October. When applying, please submit your resume in English.

**Responsibilities**:

- Provide T2/T3 level support to end users as needed via remote support tools or through video chat support (Zoom, Google Meets, Slack, Remote Desktop, etc.). Support business needs by escalating to vendor support when needed
- Support procurement and deployment of CreateMe-owned hardware to end-users.
- Serve as point of contact for high severity issues/outages/downtime as necessary
- Create and update documentation for end user support
- Support CreateMe People team with timely onboarding and offboarding of users from various software platforms as needed. May be asked to support IT onboarding presentations

**Required Skills/Abilities**:

- Prior experience as an in-house Service Desk Analyst, IT Analyst, etc.
- Technical expertise with SaaS solutions including, but not limited to Google Workspace, Slack, Zoom, Miro, Figma, Notion, LucidChart, etc.
- Experience provisioning/deprovisioning users through Single Sign On platforms (Rippling, Okta, Jumpcloud for example)
- Experience procuring and deploying hardware with Apple Business Manager
- Understanding of SAML configurations for Single Sign-On
- Experience creating and deploying scripts via PowerShell and Terminal
- Prior experience managing IT assets through an IT asset management lifecycle
- Fluent English (spoken and written)

**Additional Skills/Abilities (Nice to Haves)**:

- Experience managing/configuring RMM/PSA tools (Datto, NinjaOne, N-Able)
- Understanding of service management processes (ITIL v3 or v4)
- Experience managing SaaS agreements (renewals, pricing, QBR, etc.)
- Apple and/or Windows certifications
- Prior admin experience with Google Workspace, Slack, and Zoom
- Prior admin experience with Rippling
- At CreateMe Technologies, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._



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