Service Desk Analyst

hace 2 semanas


Colombia CreateMe A tiempo completo

Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer.

We're based in New York City with a global footprint that extends to London, Hong Kong, Tokyo, Seoul, Sydney and beyond. It includes customization services worldwide and a manufacturing R&D lab in San Francisco.

**About the Role**:
As the Service Desk Analyst at CreateMe you will be working with business stakeholders and product team to prioritize supporting the technology needs of the business, leading the IT service response and continuous improvement efforts across the organization. This is a full time (40 hours per week) temporary position and is expected to run through the end of October. When applying, please submit your resume in English.

**Responsibilities**:

- Provide T2/T3 level support to end users as needed via remote support tools or through video chat support (Zoom, Google Meets, Slack, Remote Desktop, etc.). Support business needs by escalating to vendor support when needed
- Support procurement and deployment of CreateMe-owned hardware to end-users.
- Serve as point of contact for high severity issues/outages/downtime as necessary
- Create and update documentation for end user support
- Support CreateMe People team with timely onboarding and offboarding of users from various software platforms as needed. May be asked to support IT onboarding presentations

**Required Skills/Abilities**:

- Prior experience as an in-house Service Desk Analyst, IT Analyst, etc.
- Technical expertise with SaaS solutions including, but not limited to Google Workspace, Slack, Zoom, Miro, Figma, Notion, LucidChart, etc.
- Experience provisioning/deprovisioning users through Single Sign On platforms (Rippling, Okta, Jumpcloud for example)
- Experience procuring and deploying hardware with Apple Business Manager
- Understanding of SAML configurations for Single Sign-On
- Experience creating and deploying scripts via PowerShell and Terminal
- Prior experience managing IT assets through an IT asset management lifecycle
- Fluent English (spoken and written)

**Additional Skills/Abilities (Nice to Haves)**:

- Experience managing/configuring RMM/PSA tools (Datto, NinjaOne, N-Able)
- Understanding of service management processes (ITIL v3 or v4)
- Experience managing SaaS agreements (renewals, pricing, QBR, etc.)
- Apple and/or Windows certifications
- Prior admin experience with Google Workspace, Slack, and Zoom
- Prior admin experience with Rippling
- At CreateMe Technologies, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._


  • Service Desk Analyst

    hace 4 semanas


    Colombia CreateMe A tiempo completo

    Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer. We're based in New York City with a...


  • Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world since 2018 and we want to keep...

  • Service Desk Engineer

    hace 3 semanas


    Colombia, Huila Luxoft A tiempo completo

    **Project** Description**: Luxoft's client, a buy-side focused provider of investment technology regulated by the Financial Conduct Authority in the United Kingdom, provides investment managers and financial institutions advanced front office tools and a holistic set of back-office services. This client is looking to strengthen their technical support towers...

  • Service Desk Lead

    hace 4 semanas


    Colombia CreateMe A tiempo completo

    Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer. We're based in New York City with a...

  • Service Desk Lead

    hace 2 semanas


    Colombia CreateMe A tiempo completo

    Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer.We're based in New York City with a...

  • Analista Windows

    hace 3 semanas


    Colombia Indra A tiempo completo

    **More digital. More human. More Minsait.** Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible. Buscamos **Analista Windows / Service Desk - Junior **con ganas de trabajar en nuestros equipos...

  • Service Desk Level 3

    hace 3 semanas


    Colombia Stellar Elements A tiempo completo

    At Stellar Elements, we're good people against bad experiences. Whether it's customer, employee, or brand experience—we focus on closing the gap between business needs and what people actually desire. This takes passionate problem-solvers, brilliant minds, and deep wells of empathy. Our clients love working with us because we understand their challenges,...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Help Desk Agent

    hace 2 semanas


    Colombia The Functionary A tiempo completo

    **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses,...


  • Colombia isolved A tiempo completo

    **Why Work Here** - Headquarters is in Charlotte, NC - Recently expanded to nearshore - isolved ranked for SMB Payroll in 2023 Sapient Report - Voted top places to work in USA 2023 **Core Job Duties** - Technical assistance on the delivery, configuration, set-up and maintenance of desktop equipment, software products and other hardware peripherals. -...

  • Help Desk Analyst Level I

    hace 3 semanas


    Colombia Steward Health Care A tiempo completo

    We are on the lookout for a motivated individual to join our team as a Help Desk Analyst Level I. If you have problem-solving skills, a strong commitment to help others with software and hardware concerns, and a desire to learn, this offer is for you! **Responsibilities** - Technical support via phone calls to members of a network of hospitals in the...

  • Scheduling Coordinator

    hace 3 semanas


    Colombia Fresh Desk A tiempo completo

    **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling...

  • Help Desk Agent

    hace 2 semanas


    Colombia The Functionary A tiempo completo

    About the companyThe Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and...


  • Colombia Anthology, Inc. A tiempo completo

    **Help Desk Customer Service Advisor** **Bogota** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...


  • Colombia isolved A tiempo completo

    Why Consider This Opportunity Company headquarters located in Charlotte, North Carolina Recently expanded operations to nearshore locations- isolved recognized as a top choice for SMB Payroll in the 2023 Sapient Report Awarded as one of the best workplaces in the United States for 2023Main Responsibilities Providing technical support for desktop equipment,...

  • Global Service Desk Agent

    hace 4 semanas


    Colombia Equinix A tiempo completo

    Global Service Desk Agent Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Global Service Desk Agent

    hace 2 semanas


    Colombia Equinix A tiempo completo

    Global Service Desk Agent Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Employee Service Analyst

    hace 2 semanas


    Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Scheduling Coordinator

    hace 2 semanas


    Colombia Fresh Desk A tiempo completo

    We're looking for a new Scheduling Coordinator to join our team! **MUST BE LOCATED IN MEDELLIN - Work on site** **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions...