Service Desk Manager

hace 2 semanas


Colombia Lenovo A tiempo completo

Lenovo is a leading global technology company with a strong presence in the market.

We are currently seeking a highly skilled and experienced Service Desk Manager to join our team.

The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring that customer issues are resolved efficiently and effectively.

As a Customer Support Lead, you will be the primary point of contact for our clients, providing exceptional support and resolving complex technical issues.

In this role, you will lead a team of technical specialists, providing guidance and direction to ensure that our customers receive the highest level of service.

You will be responsible for developing and implementing strategies to improve customer satisfaction, identifying areas for improvement and making recommendations for process enhancements.

With a strong background in technical support and leadership, you will be able to communicate effectively with both technical and non-technical stakeholders.

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences.

Key Responsibilities:

  1. Lead a team of technical specialists to provide exceptional customer support.
  2. Develop and implement strategies to improve customer satisfaction.
  3. Identify areas for improvement and make recommendations for process enhancements.
  4. Communicate effectively with technical and non-technical stakeholders.
  5. Provide guidance and direction to team members to ensure high levels of performance.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 3+ years of experience in client-facing roles and people management.
  • 5+ years of experience in infrastructure technical support (Service Desk, Field Services, Hardware & Operating Systems).
  • Excellent communication skills, verbal & written in Spanish and English.

Preferred Requirements:

  • CompTIA or equivalent certifications (A+, Network+, Security+, etc.).
  • Degree in Computer Science, Information Technology, or related field; or equivalent experience.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong comprehension of Spanish and English in speaking and correspondence.
  • Superior customer service skills.

Salary: $80,000 - $120,000 per annum, depending on experience.

Location: Flexible, remote work options available.


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