Service Desk Engineer
hace 7 meses
**Project** Description**:
Luxoft's client, a buy-side focused provider of investment technology regulated by the Financial Conduct Authority in the United Kingdom, provides investment managers and financial institutions advanced front office tools and a holistic set of back-office services. This client is looking to strengthen their technical support towers enabling the business to focus on their growth ambitions. Luxoft are engaged to crystalise the existing support structure into an SLA governed service, providing best-in-class foundations for the client to build upon and advance their market opportunities.
Operating from London, Hong Kong and Connecticut, the client is rapidly growing with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard.
**Responsibilities**:
- Support business and technology users across three geographies (USA, UK and Hong Kong) focusing on your area of specialism within a broader full-service team
- Acting as the first escalation point for the Service Desk 1st Line members for any process and technical enquiries, their primary responsibility is to ensure that a clear customer focus is maintained during normal business operations
- Support the Service Desk Manager in the aim of successfully delivering enterprise class support services via the ITSM tool and user interfaces.
- Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.
- Co work with other Technology teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.
- Retain a flexible approach to working including overtime cover and occasional weekend working when required
- Assist the Service Desk Manager with day to day organization of the team, and shift Rota planning to ensure best coverage to meet business requirements peaks
- L1 support for Networks & Voice, Infrastructure Engineering, End User Services
- 1st / 2nd line support for Infra & apps
**Skills**:
Must have
- Demonstrable experience in all areas of responsibility stated above, with a clear focus on the coordination and delivery of customer support services. Relevant ITIL / Customer Service certifications would be considered advantageous.
- Demonstrable knowledge of an ITSM toolsets - (preferably Halo Service Desk )
- Significant, demonstrable experience of customer focused support roles in relevant areas, with a service administration and delivery background.
- Able to demonstrate a broad process understanding of Incident and Request process.
- Strong customer focused communication skills particularly verbal and written with the ability to elicit information from users via the phone.
- Able to drive Incident and Request resolution using the appropriate escalation channels when required.
- Results driven, with a strong sense of accountability
- The ability to manage large workloads and tight deadlines
- A calm approach, with the ability to perform well in a pressurized environment
- Excellent attention to detail and accuracy
Nice to have
- Halo Service Desk system knowledge
- ITIL foundation certification preferred.
**Languages**:
English: C1 Advanced
**Seniority**:
Senior
**Relocation package**:
If needed, we can help you with relocation process.
Vacancy Specialization
Technical Support (SL1)
Ref Number
VR-99462
-
Service Desk Specialist
hace 3 semanas
Colombia Lenovo A tiempo completoWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s...
-
Senior Service Engineer
hace 2 días
Colombia, Huila Sperton A tiempo completoWe are looking for a **Senior Service Engineer**, E&A to join our exciting and fast-paced Energy Business team in Colombia What will you be doing ? As a Service Engineer, you will perform various Field Service activities such as overhauls and repairs on assemblies on-site and in the workshop. **As a Service Engineer, you will focus on these...
-
Front Desk Supervisor
hace 13 horas
Colombia, Huila Hilton A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
IT Help Desk Engineer
hace 3 semanas
Colombia Pentasia A tiempo completoAbout the Role Our client, a prominent iGaming content provider with a specialization in online slots and live casino games, is on the lookout for an IT Help Desk Engineer for the LatAm region. In this position, you will be the single point of contact for phone calls and emails from employees within LATAM regarding IT issues and queries. Your day-to-day...
-
Service Desk Analyst
hace 4 días
Colombia HUBTEK A tiempo completo**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training **services. We have been impacting the world since 2018 and we want to keep pushing...
-
Service Desk Level 3
hace 7 meses
Colombia Stellar Elements A tiempo completoAt Stellar Elements, we're good people against bad experiences. Whether it's customer, employee, or brand experience—we focus on closing the gap between business needs and what people actually desire. This takes passionate problem-solvers, brilliant minds, and deep wells of empathy. Our clients love working with us because we understand their challenges,...
-
Analista Windows
hace 7 meses
Colombia Indra A tiempo completo**More digital. More human. More Minsait.** Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible. Buscamos **Analista Windows / Service Desk - Junior **con ganas de trabajar en nuestros equipos...
-
Analista Windows
hace 3 días
Colombia Indra A tiempo completo**More digital. More human. More Minsait.**Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible.Buscamos **Analista Windows / Service Desk - Junior **con ganas de trabajar en nuestros equipos multidisciplinares.**¿Cuál es...
-
Scheduling Coordinator
hace 7 meses
Colombia Fresh Desk A tiempo completo**Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling...
-
Service Desk Analyst
hace 6 meses
Colombia CreateMe A tiempo completoFounded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer. We're based in New York City with a...
-
Help Desk Customer Service Advisor
hace 6 meses
Colombia Anthology, Inc. A tiempo completo**Help Desk Customer Service Advisor** **Bogota** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...
-
Help Desk Agent
hace 6 meses
Colombia The Functionary A tiempo completo**About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses,...
-
Uts Field Engineer 4
hace 9 meses
Colombia Unisys A tiempo completo**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...
-
Uts Field Engineer 4 ubicacion Cúcuta
hace 7 meses
Colombia Unisys A tiempo completo**What success looks like in this role**: The majority of the work activities are performed in a highly-directed environment. Assignments include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or...
-
Scheduling Coordinator
hace 6 meses
Colombia Fresh Desk A tiempo completoWe're looking for a new Scheduling Coordinator to join our team! **MUST BE LOCATED IN MEDELLIN - Work on site** **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions...
-
Associate Service Desk Specialist
hace 8 meses
Colombia Diebold Nixdorf A tiempo completoProvides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools,...
-
Customer Service Representative
hace 13 horas
Colombia SuperStaff A tiempo completoThe Customer Service Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and...
-
Production Support Engineer
hace 1 mes
Colombia Luxoft A tiempo completoProject description An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects. Responsibilities Implementing pre-release and post-deployment verifications Integrating with Rundeck for deployment ...
-
Customer Engineer
hace 2 días
Colombia, Huila Microsoft A tiempo completoWe are currently looking for** Customer Engineers with Security technology** expertise to join our team in **LATAM** Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their...
-
Customer Service Specialist
hace 3 días
Colombia Schlumberger A tiempo completo**Customer Service Specialist**: Bogota - Colombia **Customer Service Specialist - Supply chain** **Mission** The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely...