Dispute Resolution Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

At Iron Mountain, we empower our employees to drive innovative business solutions that positively impact the environment and society. This is a unique opportunity for you to excel in a dynamic role as a Dispute Resolution Specialist. We estimate the annual salary for this position to be around $65,000 - $80,000, depending on location and experience.

Job Description

  • Responsible for coordinating research activities to fully resolve collections disputes.
  • Complete full account reconciliations for IM's delinquent customers.

Key Responsibilities

  • Researching and resolving complex disputes for IM's delinquent customers.
  • Identify and utilize various communication channels to ensure timely updates to various levels of the organization in an attempt to mitigate and resolve the disputes.
  • Reconciling customer's AR accounts, when a discrepancy is found, identifying root cause issues on the account.
  • Communicating resolution of disputes to customers and internal IM parties.
  • Responsible for providing dispute resolution progress, discussing challenges and suggesting improvements.

Required Skills and Qualifications

  • Proficient in English (Written & Spoken)
  • Field Of Study: Business, Finance or similar
  • Proficient in Google/ MS Office Suite, primarily Microsoft Excel
  • Ability to understand and utilize multiple systems for billing and/or collections and dispute management.
  • Excellent analytical, communication (verbal and written) and organizational skills.
  • Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload.

About Us

We are committed to intentionally creating and supporting an inclusive and diverse workforce at Iron Mountain. Our goal is to create innovative business solutions that make a positive environmental and social impact. If you're passionate about making a difference and want to learn more about our DEI efforts, click here. At Iron Mountain, we challenge ourselves and inspire others to create sustainable business practices that benefit both people and the planet. To learn more about our sustainability efforts, click here.



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