Dispute Resolution Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

Sezzle is a cutting-edge fintech company committed to financially empowering the next generation. We're looking for a talented Dispute Resolution Specialist to join our team. This role involves investigating disputed credit card, debit card, and ACH transactions, collaborating with cross-functional teams, and resolving disputes within allowed timeframes.

About the Role:

This is a non-exempt/hourly position working Monday through Friday between 9:00 am - 5:30 pm - Central Time. As a Dispute Resolution Specialist, you will work closely with our fraud/risk team and customer disputes team to analyze issues on a case-by-case basis and determine the best course of action to help customers resolve their disputes.

Responsibilities:
  • Investigate disputed transactions using internal policies and review methodologies to identify patterns or trends.
  • Work collaboratively with analysts, operations specialists, data scientists, and engineers to improve loss prevention mechanisms, processes, and tools.
  • Maintain strong domain knowledge of the world of fraud, including prevention techniques and technologies.
  • Meet established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
Requirements:
  • Bachelor's degree from an accredited institution.
  • Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents.
  • Experience analyzing data and making impactful decisions in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Strong business judgment and communication skills.
Compensation:

The estimated salary for this role is $65,000 per year, plus benefits.

About You:

We are looking for a hard-working individual with excellent communication skills who can thrive in a dynamic environment. If you're passionate about dispute resolution and have a talent for analysis, we want to hear from you



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