Customer Experience Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo
Customer Experience Specialist Job Overview

We are seeking a Customer Experience Specialist proficient in French to join our team at Horatio. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels.

Key Responsibilities:
  • Customer Support: Provide exceptional customer service in French and English, assisting with orders, account setup, and general inquiries.
  • Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
  • Communication: Interface with external shipping partners regarding tracking and customs clearance.
  • Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies.
  • Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.
Qualifications:
  • Language Proficiency: Fluent or proficient in French, with proficiency in English.
  • Communication Skills: Excellent verbal and written communication abilities across multiple channels.
  • Customer Service Experience: Previous experience in a customer-facing role is preferred.
What We Offer:
  • Professional Growth: Opportunities for advancement and professional development.
  • Collaborative Environment: Work with a diverse and inclusive team committed to excellence.


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