Customer Experience Specialist
hace 4 semanas
We are seeking a Customer Experience Specialist proficient in French to join our team at Horatio. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels.
Key Responsibilities:- Customer Support: Provide exceptional customer service in French and English, assisting with orders, account setup, and general inquiries.
- Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
- Communication: Interface with external shipping partners regarding tracking and customs clearance.
- Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies.
- Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.
- Language Proficiency: Fluent or proficient in French, with proficiency in English.
- Communication Skills: Excellent verbal and written communication abilities across multiple channels.
- Customer Service Experience: Previous experience in a customer-facing role is preferred.
- Professional Growth: Opportunities for advancement and professional development.
- Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
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Customer Experience Specialist
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