Conflict Resolution Expert II
hace 3 semanas
At Iron Mountain, work has a lasting impact. We're seeking smart and committed individuals to help us make a positive difference for our customers, employees, and the planet. This role plays a key part in resolving collections disputes. The Dispute Resolution Advisor will reconcile accounts for delinquent customers, collaborate with collectors, and communicate with customers to resolve barriers preventing payment. Key responsibilities include researching complex disputes, identifying root cause issues, and providing updates to stakeholders. Other duties involve reconciling customer AR accounts, communicating resolutions to customers and internal teams, and participating in performance improvement initiatives. To succeed in this role, you'll need excellent analytical, communication, and organizational skills. Proficiency in English, Google/MS Office Suite, and ability to multitask are also essential. As a team player, you'll build relationships with customers and colleagues across departments to meet or exceed goals. Iron Mountain is committed to creating an inclusive workforce.
Key Responsibilities:
- Research and resolve complex collections disputes
- Identify and analyze root cause issues on customer accounts
- Communicate resolutions to customers and internal stakeholders
- Participate in performance improvement initiatives
Requirements:
- Excellent analytical, communication, and organizational skills
- Proficient in English (written and spoken)
- Google/MS Office Suite proficiency
- Ability to multitask and work under pressure
Estimated Salary: $65,000 - $85,000 per year, depending on location and experience.
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