IT Alert Resolution Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Job Title: IT Alert Resolution Specialist

Salary Range: up to $5,000 USD (annual salary estimated based on location and industry standards)

Job Description:

We are seeking a highly organized and detail-oriented Network Monitoring Expert to join our team at Sagan. As a key member of our operations team, you will be responsible for monitoring, triaging, and responding to server and network alerts in accordance with service level agreements.

The ideal candidate should have experience in system monitoring and the ability to document alert triage activities thoroughly. You will work closely with our systems administration teams to ensure timely resolution of issues and minimize downtime.

Key Responsibilities:

  • Monitor and respond to server and network alerts according to service level agreements.
  • Collaborate with systems administrators to manage system events, backups, and disk space issues.
  • Ensure all alerts are properly documented and escalated as required.
  • Analyze alert patterns and provide recommendations for proactive measures.
  • Maintain accurate logs of all alert triage activities and resolutions within the alert tickets.

Requirements:

  • Proficiency in Microsoft Windows Server OS and Microsoft Office Suite.
  • Experience with network and server monitoring tools.
  • Strong organizational and communication skills.
  • Attention to detail in maintaining accurate logs and documentation.

About Sagan:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.

Why Work with Us:

We offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy a range of benefits, including opportunities for professional growth, flexible work arrangements, and a competitive compensation package.



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