Bilingual Customer Service Representative

hace 5 días

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title:

Bilingual Customer Service Representative


Job Description:

As a Bilingual Customer Service Representative for BruntWork, you will be responsible for handling inbound customer calls, ensuring queries are resolved efficiently and effectively.


Responsibilities:
  • Handle inbound customer calls, ensuring queries are resolved efficiently and effectively.
  • Provide support through online chat, email, and video calls.
  • Access and navigate the internal CRM to retrieve customer order details.
  • Process refunds, exchanges, and other customer requests in line with company policies.
  • Send out email and SMS quotes to customers.
  • Escalate complex issues to the relevant department or senior staff.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Document and log all interactions in the CRM system.
  • Participate in regular training sessions to stay updated with product changes and company policies.

Requirements:
  • MUST SPEAK BOTH ENGLISH AND SPANISH
  • Strong written English and verbal communication skills.
  • Proven experience in a voice support role or similar.
  • Ability to multitask and manage multiple channels of communication.
  • Noise-cancelling headset with a clear microphone.
  • Familiarity with CRM systems and practices.
  • Ability to work under pressure and handle challenging customer interactions.
  • A positive attitude and a passion for delivering exceptional customer service.

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