E-commerce Account Specialist

hace 5 días


Medellín, Antioquia, Colombia Full Circle Agency A tiempo completo

We are seeking an E-commerce Account Specialist to join our team at Full Circle Agency.

Job Overview

This role is responsible for managing Amazon accounts, providing top-notch client support, and ensuring the health of seller accounts. As a key point of contact for clients, you will be required to communicate effectively, problem-solve, and possess expertise in Amazon Seller Central.

Key Responsibilities:
  • Client Communication:
  • Act as the primary point of contact for clients during assigned shifts, responding promptly to inquiries via email, chat, or other communication channels.
  • Provide updates and solutions for client concerns, ensuring satisfaction and trust.
  • Account Health Management:
  • Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.
  • Proactively identify and address issues to prevent account suspensions or penalties.
  • Issue Resolution:
  • Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
  • Collaborate with internal teams to address escalated concerns efficiently.
  • Listing Optimization:
  • Optimize product listings for enhanced visibility and sales performance.
  • Conduct audits to ensure accurate and compliant product information.
  • Reporting:
  • Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.
  • Provide actionable insights based on account performance and client feedback.

We estimate the salary for this position to be around $60,000 - $70,000 per year, depending on experience.

Requirements:
  • At least 1-2 years of experience in e-commerce, client communication, or account management.
  • Hands-on experience with Amazon Seller Central is highly preferred.
  • Exceptional verbal and written communication skills in English.
  • Strong problem-solving and analytical skills.
  • Proficiency in tools like Google Sheets, Click-Up, and Slack.
What We Offer:
  • A collaborative and inclusive work environment.
  • Opportunities for professional growth and skill enhancement.
  • Competitive compensation and benefits package.

Reside in Central or South America to align with the shift timing, and be available to work from 3:00 PM to 11:00 PM CST.



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