E-commerce Account Specialist
hace 5 días
We are seeking an E-commerce Account Specialist to join our team at Full Circle Agency.
Job OverviewThis role is responsible for managing Amazon accounts, providing top-notch client support, and ensuring the health of seller accounts. As a key point of contact for clients, you will be required to communicate effectively, problem-solve, and possess expertise in Amazon Seller Central.
Key Responsibilities:- Client Communication:
- Act as the primary point of contact for clients during assigned shifts, responding promptly to inquiries via email, chat, or other communication channels.
- Provide updates and solutions for client concerns, ensuring satisfaction and trust.
- Account Health Management:
- Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.
- Proactively identify and address issues to prevent account suspensions or penalties.
- Issue Resolution:
- Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
- Collaborate with internal teams to address escalated concerns efficiently.
- Listing Optimization:
- Optimize product listings for enhanced visibility and sales performance.
- Conduct audits to ensure accurate and compliant product information.
- Reporting:
- Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.
- Provide actionable insights based on account performance and client feedback.
We estimate the salary for this position to be around $60,000 - $70,000 per year, depending on experience.
Requirements:- At least 1-2 years of experience in e-commerce, client communication, or account management.
- Hands-on experience with Amazon Seller Central is highly preferred.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving and analytical skills.
- Proficiency in tools like Google Sheets, Click-Up, and Slack.
- A collaborative and inclusive work environment.
- Opportunities for professional growth and skill enhancement.
- Competitive compensation and benefits package.
Reside in Central or South America to align with the shift timing, and be available to work from 3:00 PM to 11:00 PM CST.
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