Customer Support Specialist
hace 2 semanas
This is an exciting opportunity to join our team as a Customer Support Specialist, where you will play a crucial role in delivering exceptional customer experiences. As a key member of our support team, you will be responsible for ensuring our users receive top-notch support, particularly as they build incredible e-learning content.
Responsibilities- You will interact with customers through multiple channels (chats, emails, and calls) to provide timely and effective support.
- Share best practices and recommendations to help customers achieve their goals.
- Register customer responses, complaints, and remarks, and handle requests for assistance.
- Collaborate cross-functionally with other teams (sales, development, marketing, and testers) to ensure seamless communication and issue resolution.
- Contribute to overall improvement of internal processes and be the voice of customers in our team.
- Achieve minimum successful indicators for our KPIs, including maintaining a minimum CSAT of 95% and a first response time median of under 5 minutes.
- Strive to keep our customers satisfied and delighted with their experience.
- Bachelor's degree or higher.
- 1-2 years of experience in a similar role.
- Strong command of the English language, both in written and verbal communication skills.
- Customer-centric with a clear ambition to help.
- Excellent communication skills, with the ability to listen actively to customer needs.
- General computer skills and knowledge of online software products and services (SaaS).
- Positive and passionate attitude towards responsibilities.
- Polite, diligent, and a team player.
- Ability to handle multiple tasks simultaneously and stress resistance.
- The opportunity to work in a fast-growing start-up environment where you can make an impact from day 1.
- A chance to be part of an international team surrounded by passionate and dedicated colleagues.
- Possibility to further grow within the company due to our rapid growth, with new opportunities unfolding quickly.
We offer a competitive salary of approximately $45,000-$60,000 per annum, commensurate with experience and location.
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