Customer Support Specialist

hace 2 semanas


Medellín, Antioquia, Colombia Sana Commerce A tiempo completo
Job Overview

This is an exciting opportunity to join our team as a Customer Support Specialist, where you will play a crucial role in delivering exceptional customer experiences. As a key member of our support team, you will be responsible for ensuring our users receive top-notch support, particularly as they build incredible e-learning content.

Responsibilities
  1. You will interact with customers through multiple channels (chats, emails, and calls) to provide timely and effective support.
  2. Share best practices and recommendations to help customers achieve their goals.
  3. Register customer responses, complaints, and remarks, and handle requests for assistance.
  4. Collaborate cross-functionally with other teams (sales, development, marketing, and testers) to ensure seamless communication and issue resolution.
  5. Contribute to overall improvement of internal processes and be the voice of customers in our team.
  6. Achieve minimum successful indicators for our KPIs, including maintaining a minimum CSAT of 95% and a first response time median of under 5 minutes.
  7. Strive to keep our customers satisfied and delighted with their experience.
Requirements
  1. Bachelor's degree or higher.
  2. 1-2 years of experience in a similar role.
  3. Strong command of the English language, both in written and verbal communication skills.
  4. Customer-centric with a clear ambition to help.
  5. Excellent communication skills, with the ability to listen actively to customer needs.
  6. General computer skills and knowledge of online software products and services (SaaS).
  7. Positive and passionate attitude towards responsibilities.
  8. Polite, diligent, and a team player.
  9. Ability to handle multiple tasks simultaneously and stress resistance.
What We Offer
  1. The opportunity to work in a fast-growing start-up environment where you can make an impact from day 1.
  2. A chance to be part of an international team surrounded by passionate and dedicated colleagues.
  3. Possibility to further grow within the company due to our rapid growth, with new opportunities unfolding quickly.
Estimated Salary

We offer a competitive salary of approximately $45,000-$60,000 per annum, commensurate with experience and location.



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