E-commerce Operations Specialist
hace 1 semana
Flxpoint is a leading provider of e-commerce automation software dedicated to empowering online retailers and merchants to streamline operations and maximize growth.
Job DescriptionThis role involves managing contracts and financial changes for accounts once they have purchased our app and become customers. This includes annual renewals, upgrades/downgrades, cancellations, and upsell opportunities for 250+ accounts.
Your primary mission will be to own sales and upgrade opportunities for these accounts. You will build and maintain strong relationships with key stakeholders within client organizations, including executives, decision-makers, and end-users.
You will understand clients' business goals, challenges, and pain points, positioning Flxpoint's solutions as strategic assets to help them achieve their objectives.
Collaboration with cross-functional teams, including Customer Success, Product Management, and Technical Support, will ensure a seamless customer experience and successful implementation of upgrades or expansions.
You will leverage monthly usage data and support tickets to identify potential upsell opportunities and track/report on sales performance metrics.
Required Skills and Qualifications- Bachelor's degree in Business Administration, Sales, Marketing, or related field; or, relevant work experience.
- C1+ English Level.
- Prior experience in account management, sales, or customer success roles, preferably in the software or technology industry.
- A proven track record of exceeding sales targets and driving revenue growth in a B2B environment.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels of an organization.
- Excellent negotiation and persuasion skills, with the ability to effectively articulate value propositions and overcome objections.
We offer a competitive salary: $2000 per month (paid monthly or twice monthly) and OTE opportunity: $1000-4000 per quarter, based on results.
About UsAt Flxpoint, we foster a supportive and collaborative work environment where creativity and innovation are encouraged and valued. As a member of our team, you will have the opportunity to make a meaningful impact and contribute to the success of our customers and our company.
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