Customer Experience Advocate

hace 1 semana

Medellín, Antioquia, Colombia Sana Commerce A tiempo completo

We are seeking a highly skilled Customer Support Specialist to join our team at Sana Commerce. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences and ensuring our users receive top-notch support.

About the Role

This is a full-time position that requires strong communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment. You will be responsible for interacting with customers through multiple channels, including chats, emails, and calls, to resolve their queries and provide solutions to their problems.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and concerns in a timely and professional manner, ensuring that customers feel valued and supported.
  • Problem-Solving: Analyze and resolve customer complaints and issues efficiently, using your technical knowledge and problem-solving skills to find effective solutions.
  • Communication: Develop and maintain strong relationships with customers, communicating clearly and concisely to ensure that their needs are met.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree or higher in a relevant field, such as business administration or computer science.
  • At least 1-2 years of experience in a similar role, preferably in a customer-facing capacity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A strong command of the English language, both written and verbal.
Benefits

We offer a competitive salary package, including:

  • A base salary of $60,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Why Join Us?

At Sana Commerce, we value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive to all employees. We are committed to making a positive impact on our customers and the wider community, and believe that our values-driven approach sets us apart from other companies in the industry.

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