Customer Service Operations Specialist
hace 1 día
About Baxter
Baxter is a leading global medical technology company committed to saving and sustaining lives. Our mission-driven team delivers innovative products and therapies that transform healthcare.
We offer a dynamic work environment where you can make a positive impact on people's lives worldwide.
Estimated Salary: $65,000 - $85,000 per year
Job Description
As a Customer Service Analyst at Baxter, you will play a crucial role in ensuring customer satisfaction by effectively managing orders, resolving customer complaints, and maintaining product availability.
Your key responsibilities will include:
- Processing and tracking new orders from customers and internal orders until delivery;
- Managing product availability with production plants;
- Processing and managing customer requirements and complaints;
- Having knowledge of order-to-cash processes, quality management systems, international trade, and compliance policies to perform your duties effectively.
Required Skills and Qualifications
To succeed in this role, you should have:
- A university degree in Industrial Engineering, Business Administration, or related field;
- At least 1 year of experience in international commerce and/or customer service;
- Conversational English skills (intermediate level);
- Strong analytical and problem-solving skills;
- Ability to work in a fast-paced environment.
Benefits
Baxter offers a competitive salary and benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.
Reasonable Accommodations and Recruitment Fraud Notice
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