Customer Service Operations Specialist

hace 1 día


Cali, Valle del Cauca, Colombia Baxter A tiempo completo

About Baxter

Baxter is a leading global medical technology company committed to saving and sustaining lives. Our mission-driven team delivers innovative products and therapies that transform healthcare.

We offer a dynamic work environment where you can make a positive impact on people's lives worldwide.

Estimated Salary: $65,000 - $85,000 per year

Job Description

As a Customer Service Analyst at Baxter, you will play a crucial role in ensuring customer satisfaction by effectively managing orders, resolving customer complaints, and maintaining product availability.

Your key responsibilities will include:

  • Processing and tracking new orders from customers and internal orders until delivery;
  • Managing product availability with production plants;
  • Processing and managing customer requirements and complaints;
  • Having knowledge of order-to-cash processes, quality management systems, international trade, and compliance policies to perform your duties effectively.

Required Skills and Qualifications

To succeed in this role, you should have:

  • A university degree in Industrial Engineering, Business Administration, or related field;
  • At least 1 year of experience in international commerce and/or customer service;
  • Conversational English skills (intermediate level);
  • Strong analytical and problem-solving skills;
  • Ability to work in a fast-paced environment.

Benefits

Baxter offers a competitive salary and benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.

Reasonable Accommodations and Recruitment Fraud Notice



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