Customer Experience Strategist

hace 1 día


Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo
Customer Experience Strategist

About the Role:

The Customer Experience Strategist will play a critical role in optimizing the customer experience by delivering clear, customer-focused, and data-driven insights and recommendations. This position requires a blend of technical, analytical, and communication skills to empower Client Service Analysts (CSAs), ensuring they can effectively convey complex data and provide impactful, actionable recommendations.

Key Responsibilities:

  • Assess communication needs for CSAs
  • Conduct 1-on-1 and group coaching sessions to support the needs of the Operation
  • Create reporting that tracks communication progress and success across teams
  • Identify strengths and opportunities for improvement in client-facing communication

Required qualifications:

Technical Knowledge:

  • Video conferencing
  • Presentation tools

Skills:

  • Data Analysis & Storytelling Skills
  • Communication Skills
  • Attention to Detail
  • Customer Centricity
  • Client Relationship Management

Education:

  • Bachelor's degree in Communications, Data Science, Education, or a related discipline

Additional Requirements:

  • C1 or above English level
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, SharePoint, etc.)


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