Customer Success Manager

hace 5 días

Perímetro Urbano Medellín, Colombia SD Solutions A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at SD Solutions. As a key member of our organization, you will play a crucial role in ensuring our customers achieve their desired outcomes with our products and services.

Key Responsibilities
  • Build and Maintain Strong Relationships: Develop and maintain strong relationships with a portfolio of clients throughout their journey, from implementation to full adoption and beyond.
  • Product Expertise: Become an expert in our products and services, staying up-to-date with product enhancements and best practices.
  • Drive Customer Satisfaction: Drive brand loyalty, customer satisfaction, and advocacy through proactive issue resolution and timely escalation.
  • Identify Growth Opportunities: Uncover growth opportunities in your portfolio through upsells and cross-sells, focusing on net dollar retention and churn prevention.
  • Collaborate with Cross-Functional Teams: Work closely with Sales, Solutions Consultants, Implementation, Support, Product, and Marketing to collect, share, and act on feedback to drive collaboration and adoption.
  • Provide Mentorship and Coaching: Provide mentorship, coaching, and help with onboarding new and existing team members.
Requirements
  • Customer Success Experience: 2-3 years of customer success or account management experience, preferably in the Fintech space.
  • Industry Knowledge: Strong understanding of the fintech industry and our products and services.
  • Communication and Interpersonal Skills: Exceptional communication and interpersonal skills, with the ability to build compelling value-driven client-facing presentations.
  • Accounting Certification: Part-qualified or qualified experience within an accounting practice or commercial accounting department, with relevant accounting certification (part or fully qualified).
About SD Solutions

SD Solutions is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. We have already raised $565M funding and are looking for talented individuals to join our team.

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