Customer Success

hace 4 meses

Medellín Antioquia, Colombia Tipalti A tiempo completo

**Customer Success**

We are looking for a talented **Customer Success** to step onto a fintech unicorn rocketship

**Why join Tipalti?**

Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

**In this role, you will be responsible for**:

- Develop and maintain strong relationships with a portfolio of clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond including rolling out new features and enhancements, integrations, growing and expanding focusing on the customer's experience.
- Become an expert in our products/services and stay up-to-date with product enhancements, being a consultant and sharing best practices with customers.
- Drive brand loyalty, customer satisfaction, and advocacy.
- Owner and main point of contact for our customers, monitoring customer accounts to identify areas of improvement and proactively addressing any issues or concerns, and acting as a point of escalation for customer issues and ensuring a timely resolution.
- Uncover growth opportunities in your portfolio through upsells and cross-sells.
- Focus on net dollar retention and churn prevention.
- Work closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product, and Marketing to proactively collect, receive, share, and action on feedback to drive collaboration and adoption.
- Use data to prioritize and change prioritizations internally across the organization to help drive exceptional customer experience.
- Provide mentorship, coaching, and help with onboarding new and existing team members.

**About you**
- **Proven **experience with customer success or account management, preferably in the Fintech space.
- ERP experience, accounts payable, ChurnZero, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience are a plus.
- Strong understanding of the fintech industry and our products/services.
- Exceptional communication and interpersonal skills.
- Highly organized with excellent oral and written communication skills.
- High level of enthusiasm, initiative, commitment, and professionalism.
- Ability to build compelling value-driven client-facing presentations.
- Ability to gather complex requirements and work with a team to design a solution.
- Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.
- Part-qualified or qualified experience within an accounting practice or commercial accounting department.
- Relevant accounting certification (part or fully qualified), including but not limited to CPA, ACA, ACCA, or CIMAThorough knowledge of basic accounting procedures and principles.
- Previous Project Management roles or skills will be a plus.
- CPA/Accounting experience will be a plus.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

**Interested in learning more about us?**

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

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