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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team at SD Solutions. As a key member of our organization, you will play a crucial role in ensuring our customers achieve their desired outcomes with our products and services.
Key Responsibilities- Build and Maintain Strong Relationships: Develop and maintain strong relationships with a portfolio of clients throughout their journey, from implementation to full adoption and beyond.
- Expertise in Products and Services: Become an expert in our products and services, staying up-to-date with product enhancements and sharing best practices with customers.
- Drive Brand Loyalty and Customer Satisfaction: Drive brand loyalty, customer satisfaction, and advocacy by providing exceptional customer experiences.
- Account Management and Escalation: Serve as the primary point of contact for customers, monitoring accounts to identify areas of improvement and proactively addressing any issues or concerns.
- Growth Opportunities: Uncover growth opportunities in your portfolio through upsells and cross-sells, focusing on net dollar retention and churn prevention.
- Collaboration and Feedback: Work closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product, and Marketing teams to collect, receive, share, and act on feedback to drive collaboration and adoption.
- Data-Driven Decision Making: Use data to prioritize and change prioritizations internally to drive exceptional customer experiences.
- Mentorship and Coaching: Provide mentorship, coaching, and support to new and existing team members.
- Customer Success Experience: 2-3 years of customer success or account management experience, preferably in the Fintech space.
- Industry Knowledge: Strong understanding of the Fintech industry and our products and services.
- Communication and Interpersonal Skills: Exceptional communication and interpersonal skills, with the ability to build compelling value-driven client-facing presentations.
- Organizational and Time Management Skills: Highly organized with excellent oral and written communication skills, and the ability to prioritize and manage multiple tasks and projects.
- Accounting and Financial Knowledge: Part-qualified or qualified experience within an accounting practice or commercial accounting department, with relevant accounting certification (part or fully qualified).
SD Solutions is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. We are a fintech unicorn with $565M in funding, and we are committed to providing exceptional customer experiences and driving growth through our products and services.
