Manager, Customer Onboarding

hace 2 meses

Medellín Antioquia, Colombia Tipalti A tiempo completo

**Manager, Customer Onboarding**

We are looking for a talented **Customer** **Onboarding Leading Manager** to step onto a fintech unicorn rocketship
- SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer._

**Why join Tipalti?**

Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

**In this role, you will be responsible for**:

- Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem-solving, and manage internal resources to resolve various customer issues.
- Coordinate project timelines, tasks, and development efforts with the internal engineering and customer teams to manage implementation projects and ensure we keep customers on plan and schedule.
- Demonstrate strong customer-facing capabilities to engage with customers and address their needs effectively.
- Improve internal processes and systems for more efficient customer interactions.
- Develop repeatable and scalable processes to improve project quality and delivery.
- Share product feedback with Product and Engineering teams to help improve the product.
- Contribute to the internal knowledge base to share lessons learned with other resources.

**About you**
- **Leading/Managerial experience.**:

- Relevant account and customer management experience.
- Strong analytical, creative thinking, and problem-solving skills.
- Excellent communication, project management, and multi-tasking skills.
- Detail-oriented and well-organized.
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Passionate about customer service and helping others.
- BA/BS in a related field or equivalent experience. (Business Accounting, IT)

**Preferred**:

- Experience with payment systems and/or working at a Fintech company.
- Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce).
- Experience with compliance and regulatory processes.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

**Interested in learning more about us?**

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

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