Business Development Manager

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Convergys A tiempo completo

Job Title: Business Development Manager - Call Center Optimization

Estimated Salary: $45,000 - $60,000 per year

Location: COL Bogota - Plaza Titan

Job Description

We are seeking a highly skilled Business Development Manager to join our team in Call Center Optimization. As a key member of our team, you will be responsible for managing the intraday performance of one program or line of business within a Call Center environment.

Key Responsibilities:
  • Distribute accurate and timely agent schedules
  • Input intraday corrections and exceptions into systems for agent time off and absences
  • Monitor inbound volume for unusual activity to ensure staffing needs are met
  • Recognize abnormal scheduling issues and escalate as necessary
  • Initiate and coordinate trouble tickets and escalate issues as required
  • Prepare standard and ad hoc reports for agent availability effectiveness

You will work closely with our team to monitor and resolve agent availability concerns via face-to-face communications, phones, and messaging applications. Your strong analytical and problem-solving skills will enable you to identify areas for improvement and implement changes to optimize call center performance.

Requirements

We are looking for a candidate who possesses:

  • Proficiency in Excel and other Microsoft Office tools
  • Previous experience in related fields
  • The ability to multi-task and meet timelines on deliverables
  • Effective communication skills, both written and verbal
  • A detail-oriented approach
  • Results-oriented mindset
  • Quick learner and self-starter

A degree in a related field is not required but is a plus. English level B2 is also a requirement.

Benefits

We offer a range of benefits to support your career development and well-being. These include:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Opportunities for career advancement


  • Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    OverviewAon, a global leader in risk management and human resources consulting, seeks an experienced Business Development Manager to join its team. This is an exciting opportunity for a seasoned professional to drive business growth and develop strategic relationships with clients.Salary RangeThe estimated annual salary for this position is $80,000 -...


  • Bogotá, Bogotá D.E., Colombia Givaudan A tiempo completo

    Company OverviewGivaudan is a global leader in the creation of fragrances, flavors, and beauty active ingredients. Our passion for innovation drives us to create products that inspire and delight people around the world.Our company culture is built on the principles of respect, collaboration, and a commitment to excellence. We believe that our employees are...

  • Project Manager

    hace 2 meses


    Bogotá, Bogotá D.E., Colombia Xinetix Pharma Sas A tiempo completo

    We are seeking a Project Manager - Business Development to join our team at {company}. The successful candidate will be responsible for overseeing business development initiatives, identifying new opportunities, and driving growth through strategic partnerships and collaborations.The ideal candidate will have a strong background in business development,...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job Summary:We are seeking a highly skilled Lead Business Development Manager to join our team at NielsenIQ. This is an exciting opportunity to leverage your expertise in Marketing Research and client management to drive business growth and success.


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    About BruntWorkWe are a dynamic and forward-thinking organization seeking an experienced Digital Business Development Manager to join our team. In this role, you will play a critical part in driving growth and expansion of our affiliate marketing business through effective LinkedIn marketing and lead generation strategies.


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    At Marsh McLennan, we are committed to creating a diverse and inclusive work environment that fosters growth and success.About the RoleWe are seeking a talented Business Development Manager to join our team in Ingepsy. As a key member of our commercial team, you will be responsible for driving business growth and developing strategic relationships with...


  • Bogotá, Bogotá D.E., Colombia Crypto Directories A tiempo completo

    Binance, the leading global blockchain ecosystem and cryptocurrency infrastructure provider, seeks a highly skilled Strategic Business Development Manager to join its team in Colombia. With a competitive salary range of $80,000 - $120,000 per year, this role offers an excellent opportunity for career growth and development in a fast-paced, mission-driven...


  • Bogotá, Bogotá D.E., Colombia Hewlett Packard Enterprise A tiempo completo

    Job Title: Senior Business Development ManagerAbout the Job:We are seeking a highly skilled and experienced Senior Business Development Manager to lead our managed services opportunity pursuit. The ideal candidate will have a proven track record of success in sales, business development, and leadership roles.Responsibilities:Take ownership of managed...


  • Bogotá, Bogotá D.E., Colombia Hotmart A tiempo completo

    Unlock Your Potential as a Senior Business Development Manager in LATAM About the RoleWe are seeking an experienced and strategic Senior Business Development Manager to lead our Sales Development efforts in LATAM. As a key member of our Go-to-Market team, you will be responsible for identifying, engaging, and qualifying potential clients, driving business...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    About NielsenIQNielsenIQ is the world's leading consumer intelligence company, delivering unparalleled understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full...


  • Bogotá, Bogotá D.E., Colombia Td Synnex A tiempo completo

    About the RoleAs a Strategic Business Development Manager at Td Synnex, you will play a crucial role in driving business growth and expanding our partnerships with manufacturers. Your primary objective will be to identify new business opportunities, develop and execute strategic plans, and build strong relationships with key stakeholders.Key...


  • Bogotá, Bogotá D.E., Colombia Empire Business Suite A tiempo completo

    We are seeking a highly motivated Business Development Associate to join our remote team at Empire Business Suite.Estimated Salary: PHP 884,000 + (PHP 288,000 base salary + uncapped commission potential)Job Overview:In this role, you will play a crucial part in driving our sales efforts and contributing to the growth of our business. As a Business...


  • Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    Job Title:Senior Business Development ManagerAbout the Role:We are seeking a highly skilled Senior Business Development Manager to lead our global, regional, and local corporate customer service strategies for multinational and corporate accounts. The successful candidate will be responsible for generating added value and high-level customer satisfaction in...


  • Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    About the RoleWe are seeking a skilled Customer Success Insights Business Development Manager to join our team. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for driving business growth.


  • Bogotá, Bogotá D.E., Colombia DSM A tiempo completo

    About the RoleWe are seeking an experienced Senior Business Development Manager to join our team in Bogotá, Colombia. This is a hybrid role that will involve working closely with our talented professionals to lead the implementation of winning business solutions for our clients.As a key member of our team, you will be responsible for identifying business...


  • Bogotá, Bogotá D.E., Colombia Miles Partnership A tiempo completo

    **About the Role**We are seeking a skilled Business Development Manager to join our team at Miles Partnership.The ideal candidate will have experience in account management and will be responsible for developing and maintaining strong relationships with clients.**Key Responsibilities*** Represent Tourism Exchange USA at client meetings and events.* Remain in...


  • Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

    About the RoleAs a Strategic Business Development Manager, you will be responsible for driving growth and expansion in our Colombian market. Your key objectives will include identifying new business opportunities, developing strategic relationships with merchants, and executing effective sales strategies to meet company goals.Key Responsibilities:Achieve...


  • Bogotá, Bogotá D.E., Colombia Buscojobs Colombia A tiempo completo

    Lead Business Development and Drive GrowthBecome a key player in our team as a Business Development Manager, driving growth and building powerful partnerships in the Amazon ecosystem.We are looking for a skilled professional to join our team in Bogotá, Colombia. As a Business Development Manager, you will be responsible for leading strategic collaborations,...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    Medtronic is seeking a Strategic Business Development Manager to join our team in Bogotá. As a key member of our sales organization, you will be responsible for developing and maintaining senior-level relationships with strategic partners, operational areas, and support teams to identify and qualify new business opportunities.This role requires a...


  • Bogotá, Bogotá D.E., Colombia Buscojobs Colombia A tiempo completo

    At Buscojobs Colombia, we're looking for a highly skilled Business Development Manager to join our team. This is an exciting opportunity to leverage your expertise in driving business growth and expanding our reach in Latin America.About the RoleWe are seeking a results-driven Business Development Manager to lead our sales efforts in Colombia. The ideal...