Business Development Manager
hace 4 semanas
Job Title: Business Development Manager - Call Center Optimization
Estimated Salary: $45,000 - $60,000 per year
Location: COL Bogota - Plaza Titan
Job DescriptionWe are seeking a highly skilled Business Development Manager to join our team in Call Center Optimization. As a key member of our team, you will be responsible for managing the intraday performance of one program or line of business within a Call Center environment.
Key Responsibilities:- Distribute accurate and timely agent schedules
- Input intraday corrections and exceptions into systems for agent time off and absences
- Monitor inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiate and coordinate trouble tickets and escalate issues as required
- Prepare standard and ad hoc reports for agent availability effectiveness
You will work closely with our team to monitor and resolve agent availability concerns via face-to-face communications, phones, and messaging applications. Your strong analytical and problem-solving skills will enable you to identify areas for improvement and implement changes to optimize call center performance.
RequirementsWe are looking for a candidate who possesses:
- Proficiency in Excel and other Microsoft Office tools
- Previous experience in related fields
- The ability to multi-task and meet timelines on deliverables
- Effective communication skills, both written and verbal
- A detail-oriented approach
- Results-oriented mindset
- Quick learner and self-starter
A degree in a related field is not required but is a plus. English level B2 is also a requirement.
BenefitsWe offer a range of benefits to support your career development and well-being. These include:
- A competitive salary package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for career advancement
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