Customer Service Representative

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Zerog - Ai In Aviation A tiempo completo

**About Us**

We are a leading online payment service provider, redefining the way people buy and sell online for our 300,000+ merchants and millions of consumers. Our vision is to build a world without financial borders where everyone can prosper.

**Job Description**

We are looking for a Customer Service Representative to provide direct support to internal and external customers. The ideal candidate will be at the forefront of our customer interactions, handling inquiries and facilitating transactions.

**Responsibilities**

* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives* Guide callers through troubleshooting, navigating the company site or using the services* Answer tickets and chats* Solve the requirements and requests assigned and received* Answer incoming calls and respond to customer's emails* Identify and escalate issues to supervisors* Research, identify, and resolve customer complaints using applicable software* Document all call information according to standard operating procedures* Complete call logs and reports

**Requirements**

* Minimum 6-month experience in customer service and customer care* Minimum high school or technical studies (2 semesters) or related careers professional requirements* Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking* Excellent data entry and typing skills* Proficient in relevant computer applications

**Estimated Salary: $40,000 - $60,000 per year**, depending on location and experience. We offer a competitive salary and benefits package to attract and retain top talent. Our commitment to building a diverse and inclusive workforce means that we strive to create an environment where every person feels they belong and can succeed.



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