Implementation Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia Neostella A tiempo completo
Implementation Support Specialist

At Neostella, we take a customer-centric approach and leverage cutting-edge technologies to deliver tailored solutions that meet the unique needs of our clients' businesses. We empower them to focus on high-impact work by showcasing the benefits of hyperautomation. To continue our growth trajectory, we are seeking an Implementation Support Specialist to join our team.

Key Responsibilities:

  • Collaborate with Implementation Specialists to provide real-time Filevine customization during meetings.
  • Utilize experience across clients to suggest template solutions.
  • Complete individual tasks assigned by the Specialist and manager within determined deadlines.
  • Design and customize project templates in Filevine, including section layout, task flow, and deadline chain creation.
  • Build and customize platforms related to Filevine (Lead Docket, Outlaw, etc.).

Requirements:

  • Easily understand English-language task direction without formal documentation.
  • Quickly understand unfamiliar systems to draw parallels to Filevine.
  • Good English language oral and written communication skills.
  • Software implementation and integration expertise.
  • Ability to complete tasks assigned at a quick and accurate pace.
  • Collaboration and communication of task status.
  • Experience using Filevine, Work Relay, and Merge Fields is preferred.
  • Experience in an administrative role in a law firm or legal department is preferred.

Benefits:

You will have a fast-growing career path, pre-paid health insurance coverage with Sura for you and one additional family member, flexible work arrangements, yearly ophthalmological health bonus, and opportunities to improve your English skills by working with international teams and projects.

*All resumes and application answers must be in English.*



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