Senior Technical Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completo
Job Title: Senior Technical Support Specialist

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at J.S. Held LLC. As a key member of our information technology division, you will play a critical role in supporting our accident reconstruction practice.

Key Responsibilities:
  • Provide technical support and troubleshoot software and hardware systems used by our practice.
  • Ensure that all systems are properly configured and up-to-date for new employees.
  • Reactively and proactively address technical issues in the office and in the field.
  • Collaborate with the cybersecurity team to address threats and vulnerabilities.
Requirements:
  • Proven experience in a similar support role with a strong understanding of technical systems.
  • Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications.
  • Strong knowledge of virtual desktop environments and excellent problem-solving skills.
  • Ability to work in a fast-paced, high-volume support environment with strong communication and interpersonal skills.
Preferred Qualifications:
  • Bachelor's degree in computer science or a related field.
  • Experience with ServiceNow or similar platforms.
  • Knowledge of cybersecurity best practices and experience managing a large number of devices.
Additional Information:

J.S. Held LLC is an equal opportunity employer committed to building a diverse workforce. We welcome applications from individuals with disabilities and offer a flexible work environment, generous annual leave policy, and comprehensive medical insurance.



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